FAQ Orders & Payment

HEAVYTEX serves both individual consumers and business customers.

B2C customers can order directly from the website without first applying for a Professional Account.

Businesses wishing to access B2B terms must apply for a Professional Account, subject to HEAVYTEX approval.

For any questions: info@heavytex.com

You can apply for a Professional Account directly on the website.

Once HEAVYTEX approves the application, B2B customers gain access to professional pricing and commercial terms.

For questions about your application: info@heavytex.com

B2C customers see consumer prices inclusive of VAT.

B2B customers with an approved Professional Account see professional prices excluding VAT, in accordance with the pricing terms associated with their account.

Delivery, returns and certain services may also differ depending on customer status.

Prices for B2C customers include VAT.

B2B customers with an approved Professional Account see professional prices excluding VAT.

The applicable price is the price shown on the website before the order is confirmed.

No. HEAVYTEX does not impose a general minimum order on B2B customers.

However, specific products may have a minimum quantity. Where applicable, this is stated directly on the relevant product page.

No. B2B prices are determined by the commercial terms associated with the approved Professional Account and do not automatically decrease according to the quantity ordered.

Yes, unless a specific minimum quantity is expressly stated on the relevant product page.

Products that are available can be ordered directly on the website.

Products not yet available or temporarily out of stock may appear in the product grid with a ‘Coming soon’ notice.

On the product page, customers can use the ‘Notify me by email when this product is available’ feature to receive a restock notification.

A product marked unavailable or coming soon cannot be ordered until it becomes available.

Yes. Samples may be available to B2B customers to discover or test selected products.

Samples are paid for unless otherwise stated on the website or specifically agreed with HEAVYTEX.

For specific requests: info@heavytex.com

Orders are placed directly on heavytex.com.

Before paying, you can review the items in your cart, quantities, prices, billing and delivery addresses, and applicable fees.

Please check this information carefully before confirming your order.

Your order is registered once full payment has been validated and confirmed.

A confirmation is then sent to the email address provided.

Products offered on heavytex.com must be ordered and paid for directly on the website.

For questions before ordering or special requests: info@heavytex.com

HEAVYTEX offers several online payment methods:

Cards (CB), Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna (installment payments).

The payment methods actually available are displayed at checkout and may vary by country, device or customer eligibility.

Full payment must be validated before the order is dispatched.

PayPal lets you pay using the payment methods saved in your PayPal account, without re-entering bank card details for every purchase.

Depending on your eligibility and your order, PayPal may also offer installment payments at checkout.

Available options are shown by PayPal during payment.

Apple Pay lets you pay quickly with a card saved in Apple Wallet from a compatible device.

Availability depends in particular on your device, bank and payment card.

Google Pay lets you pay quickly with a card saved in Google Wallet, without re-entering card details.

Availability depends in particular on your device, bank and payment card.

Klarna may allow eligible customers to pay for an order in installments.

The terms, number of installments and payment dates are displayed at checkout.

Klarna alone decides whether to approve installment payments under its own criteria. HEAVYTEX does not take part in that decision.

Payments are processed by the payment providers offered at checkout. HEAVYTEX is not intended to retain customers’ complete card details.

Details about personal data processing are set out in the Privacy Policy, accessible from the website footer.

Order preparation may begin quickly once payment has been made.

For B2B customers, any change or cancellation requested after payment requires prior HEAVYTEX approval and may be refused if preparation or dispatch has already started.

Please contact info@heavytex.com as soon as possible, quoting your order number.

Statutory rights applicable to B2C customers, including the right of withdrawal, remain separate from this procedure.

Before confirmation and payment, you are free to change or abandon your shopping cart.

After payment, your options depend on customer status and how far the order has progressed.

For an order in progress: info@heavytex.com

B2C customers wishing to exercise their right of withdrawal can use the ‘Exercise my right of withdrawal’ link in the website footer.

Yes, where this option is available during checkout.

Please carefully check your billing and delivery information before confirming your order.

Yes. You can enter the address of your chosen customization workshop as the delivery address.

The workshop is independent of HEAVYTEX. HEAVYTEX does not perform, invoice or supervise the customization services provided by that workshop.

Practical information about transport services and delivery times can be found in the Delivery FAQ.

For account, order, product, price, payment or general inquiries: info@heavytex.com

For returns, picking errors, damaged products or problems noticed after delivery: returnorder@heavytex.com