FAQ Shipping

France: DPD France, 2SHOP France and CHRONO18 Express.

Europe: DPD Europe and 2SHOP Europe.

France: DPD France, CHRONO13 Home Express and CHRONO13 Pickup Express.

Europe: DPD Europe.

Yes, for B2B customers. For orders of more than four (4) cartons, pallet delivery may be offered on a quotation basis.

The price depends in particular on the number of pallets, the weight, volume and destination. For enquiries: info@heavytex.com.

For standard shipping methods, any order placed and paid for before 10 a.m. on a Business Day is prepared and dispatched the same day, subject to the conditions applicable to the order.

For Chronopost express delivery, an order containing fewer than twenty (20) references, placed and paid for before 2 p.m. on a Business Day, may be prepared and dispatched the same day for delivery on the next Business Day (D+1).

Orders placed on Saturdays, Sundays or public holidays are processed and dispatched on the next Business Day.

Express delivery within 24 hours is provided by Chronopost. It is available for eligible destinations and remains subject to the carrier’s conditions.

B2C customers — CHRONO18 Express: delivery by 6 p.m. on the next Business Day after dispatch.

B2B customers — CHRONO13 Home Express: delivery by 1 p.m. on the next Business Day after dispatch.

B2B customers — CHRONO13 Pickup Express: delivery by 1 p.m. on the next Business Day to an eligible pickup point.

No. The 2 p.m. cut-off applies to Chronopost next-Business-Day (D+1) express shipments for orders containing fewer than twenty (20) references.

For standard shipping methods, the cut-off for same-day dispatch is 10 a.m., subject to the conditions applicable to the order.

2SHOP France is a pickup-point delivery service and is not part of HEAVYTEX’s 24-hour express offering.

The indicative delivery time is 2 to 4 Business Days from when the parcel is handed over to the carrier. The standard 10 a.m. cut-off applies to same-day dispatch.

With DPD France, the indicative transit time is 24 to 48 hours after dispatch.

DPD Europe: delivery times vary by destination country and postcode. As a guide, they are around 72 hours after dispatch, depending on the destination. Delivery estimates can be checked on DPD’s official website by entering the destination country and postcode.

2SHOP Europe: indicative delivery time of 3 to 6 days, depending on the destination.

The stated delivery times are transit estimates and remain subject to destination eligibility, the carrier’s conditions and potential transport disruptions.

Transit time is separate from the time needed to prepare the order.

Available services and their conditions may differ for Corsica.

Express delivery within 24 hours is not guaranteed under the same conditions as in mainland continental France. The options actually available for the address entered are displayed at checkout.

Shipping fees depend in particular on the destination, carrier, selected service, and the weight and volume of the order.

The applicable amount is displayed before the order is confirmed and paid for.

Yes. For B2B customers, shipping is free on orders of €1,000 excluding VAT or more, exclusively for deliveries to continental mainland France.

This free-shipping threshold does not apply to Corsica or other destinations.

Yes. Customers can enter the address of their chosen customization workshop directly as the delivery address.

The workshop remains independent of HEAVYTEX. Direct delivery to a workshop does not mean that HEAVYTEX performs, invoices or supervises the customization service.

Customers are responsible for ensuring that the delivery information entered when placing an order is accurate and complete.

If an error or missing information attributable to the customer makes delivery impossible or requires another shipment, the customer must pay the cost of reshipping. The amount will be communicated before the parcel is sent again.

As soon as the order has been dispatched, the available tracking information is communicated to the customer so they can follow the parcel’s progress with the carrier.

If the parcel is visibly open, torn open or badly damaged, we recommend refusing delivery from the carrier.

Then contact returnorder@heavytex.com immediately, providing your order number, the reference(s) of the product(s) concerned, a precise description of the problem and photographs of the parcel and products where relevant.

Contact HEAVYTEX promptly at returnorder@heavytex.com with your order number, the products concerned, a description of the problem and photographs of the parcel and products where relevant.

To enable prompt handling of transport incidents and immediately visible discrepancies, we recommend reporting them within 48 business hours of receipt. This operational deadline does not limit any applicable statutory rights.

Contact returnorder@heavytex.com.

After checking the issue, HEAVYTEX will explain the procedure to follow and provide a return label if necessary.

If the error is attributable to HEAVYTEX, HEAVYTEX will cover the return and reshipping costs.

If a B2C customer exercises their right of withdrawal, the direct cost of returning the products is borne by the customer.

B2C customers have 14 days from receipt to inform HEAVYTEX of their decision to withdraw, followed by another 14 days to return the products.

The request can be made via the “Exercise my right of withdrawal” link in the website footer or by writing to returnorder@heavytex.com.

If the customer requests an exchange, the exchange is accepted, and it does not result from an error attributable to HEAVYTEX or from a statutory warranty claim, the customer must pay both the return shipping costs and the cost of sending the replacement product.

The reshipping costs are communicated before the new shipment.

B2B customers do not benefit from the right of withdrawal reserved for B2C customers.

HEAVYTEX may nevertheless accept a commercial return request submitted within 14 calendar days of delivery, subject to its prior approval and compliance with the conditions set out in the Terms and Conditions of Sale.

The request must be sent to returnorder@heavytex.com.

For general enquiries about delivery, an order or an account: info@heavytex.com

For returns, issues with an order or after-sales support: returnorder@heavytex.com