FAQ Products & Customization

A blank is an uncustomized garment or textile accessory that can be worn as it is or used for printing, embroidery, screen printing or another type of alteration.

HEAVYTEX selects products for their fit, fabric, construction, durability of shape and suitability for customization.

HEAVYTEX’s selection goes beyond T-shirts.

Depending on collections and availability, the range may include T-shirts, sweatshirts, hoodies, trousers, thermal garments, jackets, windbreakers, sportswear and accessories.

Our selection includes products from American and Japanese labels, as well as other specialist textile brands.

Each product page provides available information relevant to your choice, such as composition, fabric weight, fit, measurements, construction, finishes, colors and sizes, depending on the product.

Additional information or tests may also appear when available to HEAVYTEX.

For a question about a particular item: info@heavytex.com

Fits may vary significantly from one brand or product to another.

We recommend checking each product’s size guide and measurements rather than relying only on your usual size.

For assistance before ordering: info@heavytex.com

HEAVYTEX takes care to provide accurate photographs and product information.

Colors may nevertheless vary slightly depending on your screen, its settings or the lighting used for the photos.

The color reference and name stated on the product page remain the reference information.

Many products selected by HEAVYTEX are designed to serve as blanks for customization.

Actual compatibility depends on the garment, its fabric, construction and the process used.

A method suitable for a cotton T-shirt may not be appropriate for a nylon jacket, thermal garment, lined item or another technical fabric.

Information and recommendations on product pages are intended to help customers choose.

They are provided for information only: results depend on the process, equipment, settings, inks, chemicals, temperatures and skills of the customization workshop.

For doubts about a particular item: info@heavytex.com

Yes, particularly for professional production runs.

We recommend testing a sample before a large run if printing, embroidery, dyeing, washing or any other alteration is planned.

This helps check the finish, the fabric’s reaction and the required settings.

Before any alteration, B2B customers should check the product reference, size, color, quantities and visible condition.

Any discrepancy that could reasonably be detected must be reported before printing, embroidery, dyeing, washing, cutting or other alterations.

For discrepancies: returnorder@heavytex.com

A modified product generally cannot be taken back under a standard commercial return or exchange.

Modification does not, however, remove any rights relating to a pre-existing defect which could not reasonably have been detected before the modification.

If there is a problem: returnorder@heavytex.com

At present, HEAVYTEX does not directly provide printing, screen-printing, embroidery or textile alteration services.

HEAVYTEX supplies blank products and, at the customer’s request, can refer them to specialist professionals.

Yes.

At the customer’s request, HEAVYTEX can provide contact details for printers, screen printers, embroiderers or other partner customization workshops listed in its database.

The aim is to help connect HEAVYTEX customers with customization professionals suited to their projects.

To request a referral: info@heavytex.com

HEAVYTEX acts solely as an intermediary to facilitate contact.

The customization workshop remains an independent professional. The customer communicates directly with the workshop about matters including:

• the quotation;
• the customization technique;
• the timeframes;
• the artwork files;
• the tests;
• the production work;
• invoicing and payment for the service.

HEAVYTEX does not carry out, invoice, collect payment for or supervise the customization service.

No.

The final result depends in particular on the process used, equipment, settings, inks, temperatures, products used and the workshop’s expertise.

HEAVYTEX therefore cannot be held responsible for the outcome of work carried out by an independent workshop to which the customer has been referred.

This referral does not affect the customer’s rights regarding any pre-existing defect in a product supplied by HEAVYTEX.

Yes.

The customer can enter the address of the chosen workshop directly as the delivery address when placing the order.

Direct delivery to a workshop does not mean that HEAVYTEX performs or supervises the customization service.

HEAVYTEX is building a database of partner customization workshops so it can refer customers to professionals suited to their projects.

If you would like to be listed as a HEAVYTEX partner workshop, please send your partnership / listing request to:

Email: info@heavytex.com

We recommend including your contact details, location, specializations, techniques offered and, if possible, examples of your work.

Yes. Samples may be offered to B2B customers to discover or test certain products.

Samples are charged for, unless otherwise stated on the website or specifically agreed with HEAVYTEX.

For special requests: info@heavytex.com

Contact HEAVYTEX at info@heavytex.com .

If possible, specify the product reference, color, size and intended customization process so we can answer more precisely.